FAQs

Reservations & Bookings

How do I book a tour?

You can book directly through WhatsApp, or email or phone

We confirm your booking after receiving a deposit payment.

How much deposit is required?

A deposit of 30%–50% is required to secure your booking.

The remaining balance is paid before arrival or on arrival (depending on the package).

What payment methods do you accept?

We accept:

Bank transfers
Credit/debit cards
Mobile money (for local payments)

Can I customize my tour package?

Yes. All our tours can be customized based on:

Budget
Travel dates
Group size
Interests (wildlife, luxury, adventure, culture)

What is your cancellation policy?

30+ days before travel: Partial refund
Less than 30 days: Cancellation fees apply
Gorilla permits are usually non-refundable

Do you offer group and private tours?

Yes. We offer:

Private tours (most popular)
Group tours (budget-friendly)

Location & Travel to Uganda

Where is Uganda located?

Uganda is in East Africa, bordered by Kenya, Tanzania, Rwanda, South Sudan, and the Democratic Republic of Congo.

How do I travel to Uganda?

Most travelers fly into:

Entebbe International Airport

From there, we arrange:

Airport pickups
Domestic transport to parks and hotels

Do I need a visa to visit Uganda?

Yes, most travelers need a visa.

You can apply online for an e-visa before arrival.

What vaccinations are required?

Yellow fever vaccination (mandatory)
Recommended: Hepatitis A, Typhoid, Tetanus

Always consult your doctor before travel.

Is Uganda safe for tourists?

Yes. Uganda is generally safe for tourists, especially when traveling with a registered tour operator.

We provide:

Professional guides
Secure transport
24/7 on-ground support

What currency is used in Uganda?

Local currency: Ugandan Shilling (UGX)
USD is widely accepted for tours and hotels

Gorilla Trekking & Safari Q&A

What is the best time for gorilla trekking?

Gorilla trekking is available all year.

Best months:

June to September
December to February

These are dry seasons with easier hiking conditions.

How much does a gorilla trekking permit cost?

Uganda: Approximately $800 per person

Permits should be booked in advance due to limited availability.

Is gorilla trekking difficult?

It involves hiking in forests and hills.

Fitness level required: Moderate

Porters are available to assist during the trek.

What should I pack for a safari?

Comfortable clothing
Hiking shoes
Insect repellent
Sunscreen
Rain jacket

Can I combine Uganda with other African countries?

Yes. Many travelers combine Uganda with:

Rwanda
Kenya
Tanzania

We can arrange multi-country itineraries.

How long should I stay in Uganda?

Recommended duration:

3–5 days: Gorilla trekking
5–10 days: Safari + gorillas
10+ days: Full Uganda experience

Travel Across Africa

Do you arrange tours outside Uganda?

Yes. We organize tours across East Africa, including:

Rwanda (gorillas & luxury safaris)
Kenya (Masai Mara safaris)
Tanzania (Serengeti & Zanzibar)

Can I book multi-country safaris?

No. We only handle Uganda. But, We can arrange

Cross-border transport
Flights
Accommodation

Is it easy to travel between African countries?

Yes. Travel options include:

Regional flights
Road transfers (East Africa)

We manage all logistics for a smooth experience.

Family Travel in Uganda – FAQs

Are children allowed on game drives?

Yes. Children are allowed on game drives in Uganda, but age guidelines apply:

6 years and above: Can join standard shared game drives
Under 6 years: Usually require a private safari vehicle

This ensures safety and a better experience for all guests.

Your guide will adjust timing and duration based on children’s comfort.

What is there to do for children in Uganda?

Uganda offers many child-friendly activities that are safe and engaging:

Wildlife viewing in parks like Queen Elizabeth National Park
Boat safaris (hippos, elephants, birds)
Nature walks and short guided hikes
Cultural visits to local communities
Interactive experiences like drumming and storytelling
Visits to places like Uganda Wildlife Education Centre

Activities can be adjusted based on the child’s age and interests.

Do the lodges offer babysitting services?

Babysitting services are not commonly included in most lodges and camps in Uganda.

Some high-end lodges may arrange babysitting on request
Advance notice is required
Parents or guardians must supervise children at all times during activities

We can recommend family-friendly lodges that offer additional support.

Additional Family Travel Info

Is Uganda safe for families?

Yes. Uganda is safe for family travel when using a professional tour operator.

We provide experienced guides, safe transport, and vetted accommodations.

What is the minimum age for gorilla trekking?

Minimum age: 15 years
This rule is set by park authorities in Bwindi Impenetrable National Park

What type of accommodation is best for families?

Family cottages or interconnected rooms
Private safari lodges
Camps with flexible meal options

What should children pack for a safari?

Comfortable clothing and walking shoes
Hat and sunscreen
Insect repellent
Light jacket

During Your Stay in Uganda

What if there is a medical emergency during my stay in Uganda?

In case of a medical emergency:

Your guide will arrange immediate transport to the nearest hospital or clinic
Major cities like Kampala and Entebbe have well-equipped medical facilities
For serious cases, evacuation can be arranged to international-standard hospitals

We strongly recommend:

Travel insurance that covers medical emergencies and evacuation
Carrying personal medications at all times

Your safety is managed with 24/7 on-ground support during your trip.

What’s the tipping policy?

Tipping in Uganda is not mandatory, but it is appreciated for good service.

General guidelines:

Driver/Guide: $10–$20 per day (per group)
Safari lodge staff: $5–$10 per day (shared tip box)
Porters (e.g., gorilla trekking): $10–$15 per trek

Tipping is usually done in:

US Dollars (preferred)
Ugandan Shillings (local currency)

You can tip at the end of your service or stay.